Optimizing urban infrastructure and citizen services through modernized software maintenance and lifecycle management — powering 85,000+ water consumers with 99.9% uptime.
New Okhla Industrial Development Authority (NOIDA)
Government & Urban Development
2025 – 2026
Water Billing AMC, Mobile App Upgrades, Database Maintenance, Digitization & Communication Services
Vision
Established in 1976 under the Uttar Pradesh Industrial Area Development Act, the New Okhla Industrial Development Authority (NOIDA) is a premier urban development agency in the National Capital Region (NCR). As one of the highest revenue-generating authorities for the state of Uttar Pradesh, NOIDA stands as a massive economic hub for IT, software, and hardware enterprises. Alongside fostering commercial growth, NOIDA manages extensive public infrastructure, housing, power distribution, and civic utilities including critical water supply systems.
To support its vast population and corporate network, NOIDA partnered with Beno Support Technologies Pvt. Ltd. to take over the Annual Maintenance Contract (AMC) and Facility Management for its Water Billing Software/System. The ultimate vision was to build an uninterrupted, highly transparent, and robust utility framework that guarantees 24/7 reliability, automates complex payment workflows, and upgrades citizen engagement channels to match modern, smart-city standards.
1976
YEAR ESTABLISHED
One of the highest revenue-generating authorities in India, managing critical urban infrastructure in the NCR.
Challenges
Maintaining stable public utility systems across a highly populated industrial area introduces intense administrative and technological pressure. Key challenges included:
Managing, securing, and maintaining records for over 85,000 active water consumers alongside processing 90,000 legacy physical documents without an integrated Document Management System created significant tracking friction.
Utility billing operations demand 24/7 availability. NOIDA had zero tolerance for system downtime, meaning any software glitch directly delayed revenue collection and degraded public trust.
Legacy versions of the Android and iOS consumer applications suffered from sluggish navigation and functional limitations, failing to meet the expectations of tech-savvy citizens.
Relaying real-time billing updates, late reminders, and critical service alerts manually or via fractured pipelines slowed down payment collections and lowered consumer response rates.
Solution
Beno Support Technologies deployed a multi-layered operations and engineering model to stabilize NOIDA's water billing stack, modernize citizen channels, and digitize decades of paper-bound records.
A dedicated on-site and remote engineering footprint was established to eliminate system crashes and keep utility workflows running around the clock.
The core Water Billing Software (Jal Software) was overhauled and maintained to manage critical utility workflows through a single, dashboard-driven platform. Delivered capabilities included:
Both native mobile applications were re-engineered to deliver seamless mobile access for users on the go:
Transitioning NOIDA to a completely digital footprint required massive data structuring and infrastructure hosting:
The transformation delivered measurable improvements across acquisition, engagement, and conversion metrics:
99.9%
System Uptime
Zero-interruption utility workflows across the year.
1.62 L+
Automated SMS Alerts
Delivered annually to drive rapid consumer response.
+30%
Mobile App Usage
Increase in adoption and citizen satisfaction scores.
100%
Data Accuracy
Maintained across 85,000+ consumer profiles.
90,000+
Documents Digitized
Scanned, indexed, and archived in a secure DMS.
Faster
Process Optimization
Reduced admin delay for connections, challans, and certificates.
Technology Stack
Visual Studio
.NET
ASP.NET
HTML5
Bootstrap
The collaboration between NOIDA Authority and Beno Support Technologies Pvt. Ltd. converted a fragile, paper-heavy utility stack into a secure, always-on digital operations model. Continuous AMC coverage, mobile refinement, and large-scale digitization raised municipal transparency while protecting revenue collection for more than 85,000 consumers.
By pairing dedicated on-site talent with automated communication pipelines and hardened hosting, NOIDA now operates water billing as a smart-city utility service — measurable, auditable, and ready to scale with NCR growth.
Benosupport gave us the reliability, automation, and digital footprint we needed to serve 85,000+ consumers without a single day of downtime — the new benchmark for our operations.
At Benosupport Technologies, we turn complex organizational hurdles into scalable, enterprise-grade digital realities. Whether you are looking to revitalize a public platform, seamlessly deploy robust infrastructure, or completely redesign your customer journey, we have the proven expertise to deliver high-impact results.