Recent studies have indicated that technology companies spend as much as 70% of their IT budgets on the maintenance of software and on corrective activities. This is not all. In larger organizations, legacy systems and applications from various acquisitions and mergers add to the complexity of maintenance and support. As a result, IT departments in small or large companies are often reduced to act as a help-desk, overloaded with the routine maintenance and support of software applications, and left with no time for development or deployment of new systems.
At Beno Support, we provide dedicated software maintenance and support services that will enable you to concentrate better on your core business functions. We help you make the necessary modifications and revisions to your software for the ever changing needs of your business. Porting, software Re-engineering, Request Based Software Services, Bug Fixes, Defect Resolution, Change Request Handling, Configuration management, Status Reports.
5 Reasons Why You Need Beno Support Services
Beno Support Focuses on Users Beno Support commonly uses user stories with business-focused acceptance criteria to define product features. By focusing features on the needs of real users, each feature incrementally delivers value, not just an IT component. This also provides the opportunity to beta test software after each Sprint, gaining valuable feedback early in the project and providing the ability to make changes as needed.
Transparency At Beno Support our approach provides a unique opportunity for clients to be involved throughout the project, from prioritizing features to iteration planning and review sessions to frequent Software builds containing new features. However, this also requires clients to understand that they are seeing a work in progress in exchange for this added benefit of transparency.
Improves Quality By breaking down project into manageable units, the project team can focus on high-quality development, testing and collaboration. Also, by producing frequent builds and conducting testing and reviews during each iteration, quality is improved by finding and fixing defects quickly and identifying expectation mismatches early.
Focuses on Business Value By allowing the client to determine the priority of features, Beno Support understands what is most important to the client’s business, and can deliver the features that provide the most business value.
Adaptive Maintenance and Support We help you make the necessary modifications and revisions to your software for the ever changing needs of your business. Here is an overview of what we do – Data format change, Localization and regulation change, Hardware configuration change, Support Utility Modification, and Operating system integration.