Call Centre Outsourcing
Many companies embark on a BPI program in an effort to improve their operational performance and drive competitive advantage in the marketplace.
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Beno gives complete BPO solutions to the global enterpises and provide them cost reduction with better delivery models and enhanced approach to move ahead. Our 24×7 service is available for the brands which make them gain popularity globally.
Inbound Call Centre Services
In inbound call center service we answer queries of customers over the phone. The quality of inbound calling is judged on the basis of customer satisfaction. The good customer service results in revenue generation for bands. However, it involves huge cost in maintaining the state-of-the-art infrastructure, hence, it’s smart to outsource inbound contact center service an expert and focus will be to attain perfection in your core goals.
Inbound call centers services served by us:
- Technical support
- Product information services
- Toll free services for customer care and technical concerns
- Payment collection services
- Email Management services
- Inbound sales (Cross Sales & Up Sale along with new Sale)
- Interactive voice response(ivr)
- Appointment generations for customer visits
- Insurance claims processing services
Outbound Call Centre Services
An outbound call center consists a team of executives which make outgoing calls to existing as well as new clients. We understand that with the help of outbound calls we do successful sales conversations, customer service & execution of marketing dynamics are handled. This helps us to keep a track of the business developments & ensure effective business operations to drive marketing success. However, the cost of setup can be very high for business, so, outbound call center outsourcing would be the correct option to overcome it.
Outbound Call center services offered by us:
- Lead Generation
- Cross Selling & Up selling
- Telemarketing Services
- Telesales Services
- Warm Calling
- Data Validation Services
- Appointment Settings/Generations
- Cold Calling
- Product/Service promotion
- Customer Follow up Services
- Research & Information Gathering
Customer Care Services
The image of the brand is calculated by the number of customers who are satisfied & happy. The brand has to always work on the customers experience & help companies minimize the overhead cost. It is important all the time to offer support service to the customers to avoid any inconvenience they face.
The task of managing customer service support is not always possible to manage in house. Hence, one should outsource this task to a professional customer care outsourcing services provider.
Outsourcing helps you focus on your business & enhances the relationship between the customers & the brand.
Customer Care services offered by us :
- Supporting customers via calls/email/chats
- Customers Order Management
- Maintaining Customers Loyalty
- Customer Survey Management
Chat & email Support Services
Chat support service is beneficial for the brands as it helps companies manage their customers better by giving them an online platform for resolving queries, grievances and any other issue related to the product/brand. With the help of live chat support, the business conversion rate of prospected leads increases with the growth in revenue. No hefty investment is required to start the chat process.
Chat Service offered by us:
- Inbound Customer Support
- Products/Services Info Chat
- Helpdesk Support
- Order Management
- Resolving grievances
- Technical support
- Customer enquiries
Telemarketing is the most popular & dynamic marketing maneuver. It acts as an extension of your business which helps generate interest in the potential customers about new launches, products, & services. When telemarketing is efficiently planned it is sure to generate business. A vigorous & positive pipeline will help in enhancing the business revenues.
Telemarketing when handled in-house can lead to additional expenses. That is why most of the companies plans to have a better alternative & that is investing in telemarketing outsourcing. Most of the telemarketing companies have started to outsource B2B & B2C telemarketing services to enhance the relationship between the businesses.
Telemarketing Services offered by us:
- B2B Telemarketing Services
- B2C Telemarketing Services
- Outbound Telemarketing Services
- Inbound Telemarketing Services
- Customer Experience Surveys
- Appointment Generation Services
- Database Selling Services(For database companies)
- R&D surveys
Its a service that sells your products or services directly to the customer by telephone. Here a sales executive is reaching potential or existing customers. Telesales executives who sell their products to the companies are also known as inside sales executives. They are more into lead generation part. Telemarketing creates opportunities for business and telesales ultimately converts into sales with revenue generation.
Telesales Services offered by us :
- Database generation
- Presenting the brand, products & services professionally to the customer
- It involves outbound calling to reach and pitch clients
- Less on expense and more on generating revenues
- Up sales and Cross Sales along with new Sale
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